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ANSWERS TO YOUR QUESTIONS

Shopping Information
WHAT SHIPPING METHODS ARE AVAILABLE?
About Couriers by Air
FedEx, UPS, DHL and more 
 
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Deliveries takes 3-5-7 business days, although it can be shorter or longer depended on specific situations and destinations. We'll send you a tracking number after the shipment leaves the warehouse.
 
 
DO YOU SHIP INTERNATIONALLY?
Yes, we ship Internationally.
General shipping area
- North America: United States, Canada, Mexico
- Europe: United Kingdom, Ireland, France, Germany, Norway, Sweden, Denmark, Finland, Iceland, Belgium, The Netherlands, Switzerland, and more
- Oceania: Australia, New Zealand
- Asia: Singapore, Japan, South Korea, and more
 
 
 
 
Payment Information
WHAT PAYMENT METHODS ARE ACCEPTED?
Paypal, Credit Card, Master Card and more
 
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
 
 
IS BUYING ON-LINE SAFE?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
 
 
 
Orders and Returns
HOW DO I PLACE AN ORDER?
You can place an order directly from our website. Find favorite items and add to cart, then then follow the auto-guides to finish your order.
 
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
Yes. Please subscribe or register the first time you visit our website. 
 
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
 
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
We'd love to hear from you.
For questions, comments, and suggestions: support@modemoven.com.
To initiate a return or exchange: service@modemoven.com.
 
HOW CAN I CANCEL OR CHANGE MY ORDER?
We provide 24-hours after-sales service.
If any inquiries about cancel or change of your order, please contact us: service@modemoven.com.
 
 
HOW DO I TRACK MY ORDER?
We'll send you a tracking number after the shipment leaves the warehouse.
For more shipping details, please Email us: service@modemoven.com.
 
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